Shipping policy

Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.

Please note: Processing times may be longer during peak seasons, holidays, or promotional periods.

SHIPPING METHODS AND RATES

We offer the following shipping options within Canada:

Standard Shipping

  • Delivery time: 5-10 business days
  • Cost: Calculated at checkout based on weight and destination

Expedited Shipping

  • Delivery time: 2-5 business days
  • Cost: Calculated at checkout based on weight and destination

     

    Express Shipping

    • Delivery time: 1-3 business days
    • Cost: Calculated at checkout based on weight and destination

    Shipping costs are calculated automatically at checkout based on your location, package weight, and selected shipping method.

  • INTERNATIONAL SHIPPING

    We currently ship within Canada. [Or specify: "We ship to select international destinations. Shipping costs and delivery times will be calculated at checkout."]

    For international orders:

    • Delivery times vary by destination (typically 10-30 business days)
    • Customs fees, duties, and taxes may apply and are the responsibility of the customer
    • We are not responsible for delays caused by customs processing

    FREE SHIPPING

    [Optional: "We offer free standard shipping on orders over $[amount] CAD within Canada." Or: "Free shipping promotions will be announced on our website and social media."]

    ORDER TRACKING

    Once your order ships, you will receive:

    • A shipping confirmation email
    • Tracking number
    • Link to track your package

    You can also track your order by logging into your account on our website.

    SHIPPING CARRIERS

    We ship via trusted carriers including Canada Post and other reliable shipping partners. The carrier will be selected based on your location and shipping method chosen.

  • DELIVERY

    Delivery times are estimates and not guaranteed. We are not responsible for delays caused by:

    • Weather conditions
    • Carrier delays
    • Incorrect shipping addresses provided by customers
    • Customs processing (for international orders)
    • Holidays or weekends

    SHIPPING ADDRESS

    Please ensure your shipping address is correct and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your shipping address, contact us immediately at [Your Email]. We cannot modify the address once the order has shipped.

    MULTIPLE ITEMS

    Orders containing multiple items may ship separately from different locations. You may receive multiple tracking numbers and packages at different times.

    UNDELIVERABLE PACKAGES

    If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts, you will be responsible for additional shipping costs to reship the order. Contact us at [info@lavansaari.com] to arrange reshipment.

    LOST OR STOLEN PACKAGES

    Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages. We recommend shipping to a secure location. Contact the shipping carrier directly to file a claim for lost or stolen packages.

    DAMAGED PACKAGES

    If your order arrives damaged:

    • Take photos of the damaged packaging and items
    • Contact us immediately at [info@lavansaari.com] with your order number and photos
    • We will work with you to resolve the issue through a replacement or refund

    HOLIDAYS

    Orders placed during major holidays may experience processing and shipping delays. We do not process or ship orders on statutory holidays.

    CONTACT US

    For questions about shipping, please contact us at: Email: [info@lavansaari.com]